GENERAL TERMS AND CONDITIONS
Please note: If you have made a purchase from us, we have required you to read these conditions. If you wish to disagree with these terms and conditions after your purchase, we are unlikely to change or relax the terms or conditions to suit your circumstances. Please read these terms and conditions carefully. If you do not agree with them or would like to make any negotiations, please contact us by e-mail.
Have a technical question for Tech Support? Easiest way to get in touch is by sending e-mail to support at Severcap dot com and we will try to help as much as we can.
All orders must be placed through indicated- e-mail based on provided Quotation.
Please Note: It may not be possible to cancel your order once it has been placed. To avoid any trouble, please make sure you have understood the terms of provided Quotation.
All offers are made individually to each Customer based on project. Customer is responsible for sharing a complete information about the project however, Severcap does received file inspection and makes sure, all the information is provided entirely. Quotations are sent by e-mail to Customer.
Unless otherwise agreed, all orders with us must be pre-paid. All the payments to be done via bank transfer based on issued proforma invoice. To identify received funds and to process the order, our quotation number and the customer purchase order number must be used as a reference for payment.
Orders where payment has not been received 10 working days after the order was placed, will be cancelled. Please note that bank transfers usually take few business days to move the money from one account to other. We will not ship your order until your payment is verified by our bank. A record of the transaction from your bank is not sufficient to release an order. Due to the high cost of accepting bank transfers, all orders paid by bank transfer are subject to bank handling fee if your order is below EUR 1000.00; The bank handling fee is EUR 25 if the payment is sent from country outside Europe Union. Please note that all bank transfer fees should be covered by the sender. Payments from European Union countries which use SEPA transfers are not subject to bank handling fees.
Invoices are generated at the time of shipping. The shipping invoice and notification is sent by e-mail. If you do not receive shipping notification and invoice check in your SPAM filter or if your e-mail does not block PDF attachments.
Broken Items during shipment
Note: claims for broken items can be made only if your shipment was insured. It is strongly recommended goods to be insured whilst arranging the shipment. When you have shipment with insurance, please always check the shipment content in the presence of the courier when receive it. If there are broken items, make official claim. If you do not make claim and you find items broken later when the courier is not present the courier company may decide that you broke the item after the delivery and not accept the claim. We will need this claim reference to deal with insurer.
Please always make sure you have indicated/stated a correct Delivery address and the contact information.
NOTE: Severcap cannot be held responsible for damaged, lost, or stolen packages for non-insured parcels.
If you want to add insurance, please contact us by e-mail and we will arrange an insurance of shipment.
Freight Forwarder and the shipping method to be always agreed with customer based on customer demands as per best practice e.g. (responsible for shipment arrangement, shipping terms, delivery time, price, etc.).
Country of Origin
As per Customer request, Severcap provide the Country of Origin of manufactured parts.
Imports and duties
Any duties and taxes for international shipments are the responsibility of the customer unless otherwise agreed. Severcap may include these costs in product price if this is agreed separately with customer. Shipments to be arranged based on incoterms 2020.
All goods we sell, are produced by original Manufacturer. Manufacturer guarantees condition of goods by providing a proof of quality documents like for example: COC (certificate of compliance) or inspection reports or dimensional reports and other documents. Severcap is responsible for having this documentation and providing it to customer as per demand. Therefore, Severcap is responsible of quality of goods against Customer.
Standard warranty period is 2 years unless otherwise agreed with customer.
Please check your order as soon as you receive it. Any goods to be replaced must be returned within 14 days to address agreed between customer and Severcap.
The warranty covers manufacturing defects and faulty components, please note that warranty do not cover problems due to improper use, over voltage abuse, ESD shock, improper handling, shipping damage etc.
All goods are checked by Manufacturer. Severcap is responsible to have a clear statement from manufacturer about condition of goods by having any other evidence of condition of goods. Customer complaints further to be issued by Severcap. Any complaint to be addressed to firstname.lastname@example.org describing the complaint. In case of Return, goods to be prepared according to RMA policy provided to customer. Goods shall be returned to the original manufacturer for inspection, unless otherwise will be agreed.
If the goods are found to be in working condition, and the lack of functionality is a result of lack of knowledge on the customers part, no refund will be made, but the goods will be returned to the customer at their expense.
All returns must be authorized by an RMA Number. Email email@example.com for authorization number before shipping back any merchandise.
Web content change
Severcap Ltd shall have the right in its absolute discretion at any time and without notice to amend, Remove or vary any of the content supplied in connection with the Service or which appears on any page of the Severcap Ltd Web site.
Severcap is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Severcap may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
- What we collect:
- contact information including email address and telephone number
- items you purchased
- shipping option
- What we do with the information we gather:
- We use it to complete your order
- Internal bookkeeping and accounting.
- We may contact you by email or phone if there is something wrong with your order or shipping.
- We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
- Controlling your personal information:
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer, to help with the analysis how users use the website. The information generated by the cookie concerning your use of this website (including your IP address) will be passed on to a Google server in the USA and saved there. Google will use this information for evaluating your usage of the web site, for compiling reports about the web site activities for the website operators, and for providing further services in connection with web site usage and Internet usage. Google will also transfer this data to third parties, if necessary, if this is legally mandated or insofar as third parties have been commissioned by Google to process this data. Google will never associate your IP address with any other Google data. You may refuse to store cookies by selecting the appropriate settings on your browser software; however, we would point out that, in this case, you may not be able to use all functions of this website to their full extent. By using this web site, you confirm that you agree
So-called through cookies are used on this website for collecting and storing data. Cookies are little data packages, which your browser stores on your end device at our instigation. There, they do not cause any damage. They do not contain any viruses and do not allow us to spy out your data. Two types of cookies are used for this purpose. Temporary cookies are automatically deleted when you close your browser. Permanent cookies, however, may remain on the computer for days, months or even years. This type of cookies allows you to be recognized again when recalling the websites after having left it. With the aid of cookies, we can track your user behavior for the aforementioned purposes and to a corresponding extent. They are also intended to optimize your surfing of our website. These data, too, we collect only in anonymized or pseudonymized form. You can set your Internet browser so that cookies cannot be stored on your end device or cookies already stored are deleted.